When a prospective client calls to set up an underwriting inspection, how do you currently assign, schedule, and dispatch that appointment to an inspector?
Reducing the reliance on a dispatcher's organizational skills and use of spreadsheets, calendars and maps to set inspection schedules can rapidly improve the overall underwriting process. It will also increase operational efficiency and organization of electronic records and policy holder satisfaction.
SceneAccess provides the means to eliminate manual inspection dispatching with location intelligence and optimization.
SceneAccess helps dispatch centers work more efficiently with state of the art optimization technology that automates the creation and maintenance of optimal inspection schedules allowing carriers to benefit from:
Increased efficiency in appointment dispatching
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- Calendar with Microsoft MapPoint geocode engine instantly provides best option time when booking appointments
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- Improve dispatcher productivity and process visibility
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- Improve inspector coverage areas with best time option
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Improved field inspector efficiency
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- Eliminate overlapping routes
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- Complete more inspections with less resources
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Enhanced customer service satisfaction
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- Reduce missed or late inspection appointments
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- Reduce the window of wait time for customers
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- Improve consistency in service levels and reduce talk time
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- Ability to proactively notify adjuster of long standing inspections
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